Privacy Policy

RenoHeal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website renoheal.ca or use our handyman and renovation services across Toronto and the Greater Toronto Area.

This policy applies to all visitors, customers, and users of RenoHeal services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and applicable provincial privacy laws.

We collect personal information that you voluntarily provide and certain automatic data from your interactions with our website. Specifically:

Contact & Project Information

• Identity: Name, phone number, email address
• Service location: Street address (so we can come to you)
• Project details: Description of the work you need done, photos you upload, preferred dates

Payment Information

• Payment details for completed services. Card payments are processed through third-party payment providers (such as Square, Stripe, or Intuit QuickBooks Payments) — we do not store full credit card numbers on our servers.
• Records of invoices and transaction history for accounting and tax purposes.

Website Usage & Analytics Data

• IP address, browser type, device type, operating system
• Pages visited, time on site, scrolling and click patterns
• Referring website (how you found us)
• Collected via Google Analytics, Google Search Console, and Microsoft Clarity

Communications

• Records of your communications with us via phone, email, text, or website forms
• Customer feedback, reviews, and post-service surveys (which may be displayed publicly with your permission)

We use your personal information only for purposes you would reasonably expect, including:

• Delivering our services — scheduling appointments, sending confirmations, dispatching the right team, and completing the work you booked.
• Communicating with you — quotes, appointment reminders, follow-ups, invoices, and after-service check-ins.
• Processing payments — charging for services rendered and issuing invoices or receipts.
• Improving our website & services — analyzing user behavior to make our site faster, easier to use, and more helpful.
• Customer support — responding to your questions and resolving any issues.
• Marketing & promotions — only with your explicit opt-in. You can opt out anytime by replying STOP to a text or clicking unsubscribe in any email.
• Legal compliance — meeting tax, accounting, insurance, and regulatory obligations under Canadian law.

We do not use your personal information for any purpose unrelated to providing or improving our services.

We do not sell, rent, or trade your personal information to anyone. Period.

We share information only in these limited situations:

• Service providers we trust: Payment processors (Square, Stripe, Intuit QuickBooks Payments), accounting software (Intuit QuickBooks Online), email and SMS providers, scheduling software, and analytics tools (Google, Microsoft) — only the minimum data they need to perform their function.
• Contractors or partners we sometimes work with for specialized jobs (e.g. licensed electricians or plumbers for projects requiring permits) — only the information needed to complete the work.
• Legal requirements: If required by court order, subpoena, or applicable law, or to protect the rights and safety of RenoHeal, our team, or our customers.
• Business transitions: In the unlikely event of a merger, acquisition, or sale of all or part of our business, customer data may be transferred — we’d notify you in advance.

Anonymized website usage data (no names, no contact info) may be shared with analytics platforms. Their privacy practices:

• Google Privacy Policy
• Microsoft Privacy Statement

To manage our invoicing and bookkeeping, RenoHeal connects to QuickBooks Online, a product of Intuit Inc. This lets us create and send invoices, keep customer records accurate, and maintain proper accounting for our business.

What this means for your information

• What we access: We read and create records inside our own QuickBooks Online company — such as customers, invoices, products/services, and tax (HST) details — solely to bill for and account for the work we do for you.
• How the connection is secured: We connect to QuickBooks through Intuit’s secure authorization process (OAuth). We store only the secure tokens needed to keep the connection working. We never see or store your QuickBooks username or password.
• Customer matching: Your name, email, phone, and billing address may be added to, or matched against, our QuickBooks customer list so your invoices are accurate.
• Payments: If online invoice payment is offered, it is handled by Intuit’s payment services under their terms. We do not store your full card details.
• Intuit’s own policy: Information processed by QuickBooks is also governed by Intuit’s privacy policy at intuit.com/privacy/statement .
• Disconnecting: We can disconnect the QuickBooks connection at any time from our app’s settings, and you may contact us to ask how your billing information is handled.

Like most websites, we use cookies — small text files stored in your browser — to make our site work properly and to understand how visitors use it.

Types of cookies we use:

• Essential cookies: Required for the website to function (e.g. remembering your form inputs, security tokens). You can’t opt out of these — the site won’t work without them.
• Analytics cookies: Used by Google Analytics and Microsoft Clarity to measure traffic, page performance, and user behavior. Helps us improve the site.
• Marketing cookies: If we run advertising campaigns, ad platforms (such as Google Ads or Meta) may set cookies to measure ad effectiveness. We don’t use cookies for personalized advertising by default.

Your cookie choices:

• You can disable cookies in your browser settings (Chrome, Safari, Firefox, Edge all have this option).
• You can opt out of Google Analytics specifically using the Google Analytics Opt-out Add-on .
• Disabling cookies may affect some site features.

We take reasonable physical, technical, and administrative steps to protect your personal information:

• Encrypted website: Our site uses HTTPS/SSL encryption for all data submitted through forms.
• Trusted payment processing: Card payments are handled by PCI-compliant providers — we never see or store your full card number.
• Access controls: Only RenoHeal team members who need to see your information for their work can access it.
• Trusted vendors: Our analytics, accounting, and tool providers (Google, Microsoft, Intuit) maintain industry-standard security and PIPEDA-compliant practices.
• Limited retention: We keep personal data only as long as needed to provide services, meet legal obligations, or resolve disputes.

Important: No system on the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security. We recommend using a strong password if you create an account anywhere, and being cautious about what you share over email or text.

Under Canadian privacy law (PIPEDA) and your individual rights, you have the right to:

• Access your data — Request a copy of the personal information we hold about you.
• Correct your data — Ask us to fix any information that’s wrong or out-of-date.
• Delete your data — Request removal of your personal information from our records (subject to legal, accounting, or contractual retention requirements).
• Withdraw consent — You can withdraw consent to our collection or use of your information at any time, though this may affect our ability to serve you.
• Opt out of marketing — Stop receiving promotional emails or texts by clicking "unsubscribe" or replying STOP.
• Restrict processing — Ask us to limit how we use your data in certain situations.
• File a complaint — If you believe we’ve mishandled your data, contact us first — we’ll do everything we can to make it right. You can also contact the Office of the Privacy Commissioner of Canada .

To exercise any of these rights, please contact us using the information at the bottom of this page. We’ll respond within 30 days.

We keep personal information only as long as we need it for legitimate business purposes or to meet legal requirements. Specifically:

• Quote requests with no booking: Up to 12 months, then automatically deleted.
• Completed service records: 7 years (matching CRA tax record requirements for Canadian businesses).
• Marketing email lists: Until you unsubscribe, then 30 days of suppression list, then deleted.
• Website analytics: Aggregated, anonymized data retained per Google Analytics defaults (up to 26 months).
• Photos & project records: Retained for warranty, dispute resolution, and portfolio use (only with your permission for portfolio).

If you ask us to delete your data, we will do so within 30 days — except where law requires us to keep specific records longer.

Our services are intended for adults aged 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, please contact us — we’ll delete it promptly.

Our website may link to third-party websites — social media platforms (Instagram, Facebook, YouTube, Pinterest), supplier sites, or related resources. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before sharing personal information.

We may update this Privacy Policy from time to time as our services or legal requirements change. The most current version will always live at renoheal.ca/privacy-policy, with the "Last Updated" date at the top.

For significant changes, we’ll notify you by email (if you’ve provided one) or via a notice on the website before the change takes effect.

Questions, requests, or concerns about your privacy? Reach out to us:

We aim to respond to all privacy-related requests within 30 days.